Frequently Asked Questions

Microtronik Frequently Asked Questions

Have questions?

You may have questions while ordering or using Autohex II scan tool. Everything you’ll need to know is on our website. We’ve gathered the most frequently asked questions below. Click questions to explore.

Autohex II Ordering Questions

How to order Autohex II
Question:

I am interested in Autohex II and I would like to order it, what methods you may offer me?

Answer:

You can go staright forward and order online from Autohex II Order Online

You can also contact us to forward you to nearst dealer in your area.

If you wish to pay offline (ike bank transferring) you can contact us

Is there any annual fees?
Question:

I plan to buy Autohex II and I would like to know if there is any annual fees after 1 year of using my tool and software

Answer:

For BMW software, the annual fees is USD 750.00, this includes:

  • Access to Online Programming functions
  • Software Update
  • Extended hardware warranty
  • Extended Technical support
What methods you offer for technical support?
Question:

If I order Autohex II I will need some help from you, how I may get this support?

Answer:

You can contact us by email, phone call, or live chat from our website.

We respond in different ways:

  • Answering your question by email or by phone call
  • We may request from you a teamviewer access to your laptop or computer to help you further
How long time it takes to get Autohex II?
Question:

If I order today, for how long time I have to wait to get Autohex II in hand?

Answer:

This depends on your payment methods.

If you order today by PayPal and your payment has been verified by them, we can ship by today or tomorrow morning.

If you prefer to pay using wiring transfer, we have to wait until your payment arrive to our account (it takes 1 to 3 working days)

We use Express forwarders, so you will get your order after 2-4 days after your payment arrives.

When I get Autohex II, is it ready to be used?
Question:

I got my order today, how to start using Autohex II?

Answer:

First thing to do is downloading proper installation program (depends on your OS) from Autohex II downloads

after you finish installation, connect WVCI (Autohex II OBD II Connector) to USB, then start the program, on top menu, just click on Update.

After you finish updating, you are ready to use your Autohex II.

Can I order Htag Pro later
Question:

I am planning to order only BMW Package along with WVCI, can I buy the key programmer HTAG Pro later?

Answer:

HTag Pro is just an option of Autohex II BMW Software.

You can use Autohex II for all functions except some parts of key learning.

Does Htag Pro support Kia and Hyundai software?
Question:

I am planning to order Kia and Hyundai software, I will not order BMW Package, do I need HTag Pro?

Answer:

HTag Pro is a hardware part that supports some functions in BMW package, you don't need it if you will use only Kia and Hyundai.

Kia and Hyundai key learning will work without any need to a key programmer hardware.

Autohex II BMW Questions

What functions in Autohex II BMW software?
Question:

I want to know what special functions available in BMW software, and is there different packages

Answer:

Autohex II BMW Software comes only in one package, the fully equiped package.

This Package includes:

  • Online programming and modules updates
  • Modules coding 
  • Manual (Advanced) coding
  • DME amd DDE ISN Reading (And Writng to some modules)
  • CAS ISN Reading and Writing
  • EGS ISN Reading
  • Key programming

Autohex II Kia/Hyundai Questions

Other Questions

What are the new features in Autohex Hardware 3
Question:

What are the main features that have been added to WVCI HW3?

Answer:

Autohex II WVCI HW3 comes with many improvments, main feature is the ability to deal with ISN and EEPROM read/write for Tricore Ecus using the boot mode for these MCUs.

We have explained in details all differences in our blog: Autohex II WVCI HW3

Does Autohex II Comply with Passthru?
Question:

I hear that Passthru (J2534-1) can be used to run software for dealers on a hardware works as Passthru, Does Aurohex II comply with this standard?

Answer:

Autohex II is following the standard of SAE J2534-1 as well as J2534-2.

This is a very important feature if you wish to use any diagnose software comply with this standards.

Can I run Autohex II software by another Passthu device?
Question:

If Autohex II hardware supports Passthru, can I use a different Passthru device and start using Autohex II software?

Answer:

Autohex II software is not following SAE J2534 (Passthru) due to program internal security,the commuincation protocol between Autohex II software and WVCI is different.

The Passthru library driver is a part of Autohex II software, it was designed only to serve the other programs that comply with this standard. It won't be used by our software.