Microtronik Frequently Asked Questions

Frequently Asked Questions

Microtronik Frequently Asked Questions

Have questions?

You may have questions while ordering or using Autohex II scan tool. Everything you’ll need to know is on our website. We’ve gathered the most frequently asked questions below. Click questions to explore.

Autohex II Ordering Questions

How to order Autohex II
Question:

I am interested in Autohex II and I would like to order it, what methods you may offer me?

Answer:

You can go staright forward and order online from Autohex II Order Online

You can also contact us to forward you to nearst dealer in your area.

If you wish to pay offline (ike bank transferring) you can contact us

Is there any annual fees?
Question:

Is there any annual fees for Autohex II BMW software?

Answer:

For BMW software, the annual fees is as follow:

  • AHX0001, AHX0002, AHX0003, AHX0103: USD 350.00
  • AHX0004,AHX0005: USD 750.00

This includes:

  • Access to Online Programming functions
  • Software Update
  • Extended hardware warranty
  • Extended Technical support
What methods you offer for technical support?
Question:

If I order Autohex II I will need some help from you, how I may get this support?

Answer:

You can contact us by email, phone call, or live chat from our website.

We respond in different ways:

  • Answering your question by email or by phone call
  • We may request from you a teamviewer access to your laptop or computer to help you further
How long time it takes to get Autohex II?
Question:

If I order today, for how long time I have to wait to get Autohex II in hand?

Answer:

This depends on your payment methods.

If you order today by PayPal and your payment has been verified by them, we can ship by today or tomorrow morning.

If you prefer to pay using wiring transfer, we have to wait until your payment arrive to our account (it takes 1 to 3 working days)

We use Express forwarders, so you will get your order after 2-4 days after your payment arrives.

When I get Autohex II, is it ready to be used?
Question:

I got my order today, how to start using Autohex II?

Answer:

First thing to do is downloading proper installation program (depends on your OS) from Autohex II downloads

after you finish installation, connect WVCI (Autohex II OBD II Connector) to USB, then start the program, on top menu, just click on Update.

After you finish updating, you are ready to use your Autohex II.

Can I order Htag Pro later
Question:

I am planning to order only BMW Package along with WVCI, can I buy the key programmer HTAG Pro later?

Answer:

HTag Pro is just an option of Autohex II BMW Software.

You can use Autohex II for all functions except some parts of key learning.

Does Htag Pro support Kia and Hyundai software?
Question:

I am planning to order Kia and Hyundai software, I will not order BMW Package, do I need HTag Pro?

Answer:

HTag Pro is a hardware part that supports some functions in BMW package, you don't need it if you will use only Kia and Hyundai.

Kia and Hyundai key learning will work without any need to a key programmer hardware.

Autohex II BMW Questions

What functions in Autohex II BMW software?
Question:

I want to know what special functions available in BMW software, and is there different packages

Answer:

Autohex II BMW Software comes only in one package, the fully equiped package.

This Package includes:

  • Online programming and modules updates
  • Modules coding 
  • Manual (Advanced) coding
  • DME amd DDE ISN Reading (And Writng to some modules)
  • CAS ISN Reading and Writing
  • EGS ISN Reading
  • Key programming

Hextag/HexProg Questions

Can I use Hextag as a stand alone tool?
Question:

I am planing to order Hextag tool to use it for Ecu cloning and BDM functions. Can I use it without buying Autohex II?

Answer:

Hextag is a stand alone tool. You can use it without the need of Autohex II Tool.
The only function in Hextag which cannot be used as a stand alone is the BMW Key Programming function. This function needs Autohex II Tool and software.

Can I use Ecu Cloning/Tuning for free in Hextag tool?
Question:

I want to use Ecu cloning function in Hextag/Hexprog. Is it free of charges?

Answer:

Hextag has many functions, most of them are free of charges and lifetime free. Like BDM function, Key renewal function, EEPROM read/write function...etc.

However, Ecu cloning function requires a license to purchase before you can use it, there is also a yearly subscription applied on this function as well.

The License is one time payment, it is around USD 1000.00, while the yearly subscription is about USD 350.00

Supported List of Ecu Cloning/Tuning
Question:

Where I can get the supported Ecu list?

Answer:

The supported List can be found here: Ecu Cloning Supported List

Where to download and how to register
Question:

Where are the installation files of hextag, and how to register my Hextag tool?

Answer:

The software name is HexProg, you can download it from: Download Hextag

To reguister your tool you need to register in HexProg website, then while you are updating your Hextag first time, you will be asked for the login information of Hexprog website.

Other Questions

Does Autohex II Comply with Passthru?
Question:

I hear that Passthru (J2534-1) can be used to run software for dealers on a hardware works as Passthru, Does Aurohex II comply with this standard?

Answer:

Autohex II is following the standard of SAE J2534-1 as well as J2534-2.

This is a very important feature if you wish to use any diagnose software comply with this standards.

Can I run Autohex II software by another Passthu device?
Question:

If Autohex II hardware supports Passthru, can I use a different Passthru device and start using Autohex II software?

Answer:

Autohex II software is not following SAE J2534 (Passthru) due to program internal security,the commuincation protocol between Autohex II software and WVCI is different.

The Passthru library driver is a part of Autohex II software, it was designed only to serve the other programs that comply with this standard. It won't be used by our software.